April to June 2018 quarter
|[?] approved||[?] finalised|
|[?] finalised||[?] attended by AFSA|
During the quarter, we approved 1 application for individuals to become a registered trustee[?].
Four trustees resigned/retired or were deregistered during the quarter.
Find more information about registration of trustees in Inspector-General Practice Statement 13.
Debt agreement administrators
During the quarter, there was 1 registration application approved for debt agreement administrators[?].
One debt agreement administrator resigned/retired or was deregistered during the quarter.
Find more information about registration of debt agreement administrators in Inspector-General Practice Statement 4.
The errors most commonly found during inspections were:
- failure to meet performance standards (18)
- property, Income and Asset errors (16)
- inadequate communication by trustee (12)
Find more information about our inspection program in Inspector-General Practice Statement 11.
Complaints against practitioners
During the quarter, 52 complaints were finalised. Of these, 8 were found to be justified.
The most common complaints made were:
- general administration & accounting (12)
- inappropriate conduct or conflict of interest (9)
- decisions concerning assets (8)
The most common justified complaints made were:
- delays in administration or lack of action (2)
- inappropriate conduct or conflict of interest (2)
Find more information about our complaint handling process in Inspector-General Practice Statement 10.
During the quarter, we finalised 45 applications for review by the Inspector-General in Bankruptcy of trustee decisions. Of these, 9 trustee decisions were overturned.
The decisions overturned were1:
- income assessment of a bankrupt varied (4)
- objection to discharge of a bankrupt cancelled (4)
- remuneration review (1)
Find more information about reviews of trustee decisions in Inspector-General Practice Statement 12.
1 Overturned includes all decisions that were cancelled or varied.
Attending meetings of creditors
During the quarter, we intervened at, or prior to, 15 meetings of creditors.
The most common reasons for intervening were:
- to provide guidance to the trustee (8)
- further investigations needing to be undertaken (3)
- to address procedural deficiencies (2)
Please note, these are preliminary results for the quarter and due to the timing of the completion of matters may be subject to change—particularly when considered in the context of annual results.