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Contact us
Phone, email and post contact details
Contact us |
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Phone |
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Post |
Australian Financial Security Authority |
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Online |
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Opening hours
Contact hours |
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Monday to Friday |
8:30 am to 8:00 pm (AEST and AEDT) |
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Saturday, Sunday and national public holidays |
Closed |
If you need help outside these hours see Where to find help for a list of support services.
Christmas and New Year holiday operating hours
The Australian Financial Security Authority will be closed over the Christmas holiday period from 5:30pm (AEDT) Friday 22 December 2023, and will reopen on Tuesday 2 January 2024.
If you intend to lodge an application or document, it is recommended that you submit it as soon as possible to allow sufficient time for processing.
During this time, limited emergency services will be available by calling 1300 364 785.
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Opening hours |
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Monday 25/12/2023 |
Closed |
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Tuesday 26/12/2023 |
Closed |
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Wednesday 27/12/2023 |
9.00am to 2.00pm (AEDT) |
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Thursday 28/12/2023 |
9.00am to 2.00pm (AEDT) |
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Friday 29/12/2023 |
9.00am to 2.00pm (AEDT) |
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Monday 1/1/2024 |
Closed |
While we have limited available services during the break, our online resources will still be available.
Please note that due to Christmas closure, processing times for applications will take longer to finalise.
Outside Australia
Contact us through our International phone numbers.
Need a translator
If you have difficulty speaking or understanding English, contact us through the Translating and Interpreting Service (TIS) 131 450 and ask for AFSA on 1300 364 785.
Deaf, hearing or speech impaired customers
Contact us through the National Relay Service.
Media enquiries
To make a media enquiry email media@afsa.gov.au.
Corporate enquiries
Use the corporate enquiries form for requests about copyright, Freedom of Information, publications or statistics.
General enquiries
Complaints and reviews