Contact details
Phone: 1300 364 785
Email: info@afsa.gov.au
Post: GPO Box 1550, Adelaide SA 5001
Online: Send us a document or complete an AFSA form
Contact hours
Our contact hours are Monday to Friday, 8.30 am to 8 pm (AEST and AEDT).
We are closed on Saturday, Sunday and national public holidays.
If you need help outside these hours, see Where to find help for a list of support services.
Outside Australia
Contact us through our International phone numbers.
Need a translator
If you have difficulty speaking or understanding English, contact us through the Translating and Interpreting Service (TIS) 131 450 and ask for AFSA on 1300 364 785.
Deaf, hearing or speech impaired customers
Contact us through the National Relay Service.
Media enquiries
AFSA administers personal insolvency while the Australian Securities and Investments Commission (ASIC) regulates corporate insolvency.
AFSA does not comment on individual bankruptcy cases, however we welcome media enquiries about the:
- personal insolvency process
- Personal Property Securities Register
- proceeds of crime and AFSA's statistical data.
To learn more about personal insolvency, you can:
- inspect public documents
- search the National Personal Insolvency Index (NPII) for a fee
- check the National Library of Australia's Web Archive for older media releases.
To make a media enquiry, email media@afsa.gov.au.
Corporate enquiries
Use the corporate enquiries form for requests about copyright, Freedom of Information, publications or statistics.
Send us a document
| Send online |
Use this online form to send us documents such as your statement of income. Before you submit:
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|---|---|
| Send by email |
If you are unable to submit your document online you can email us at info@afsa.gov.au.
Tip: Make sure your attachments are 20 MB or less in total. |
| Send by post | If you are unable to submit your document online, see our postal addresses. |
| Serve a legal document on AFSA | For information on how to serve legal documents on AFSA, see Serve a legal document on AFSA |
General enquiries
At AFSA, we value your feedback. Whether it's a compliment, suggestion or complaint, we want to hear about your experience with our information and services.
Find the official postal addresses for sending documents via post to AFSA.
A tip-off can relate to a suspected wrongdoing, criminal misconduct, dishonesty or fraud, and informs us in a confidential way. If you have concerns about someone's actions, report it to us.
Find out how to serve a court order, summons or subpoena to AFSA.
Complaints and reviews
At AFSA, we value your feedback and treat complaints seriously. Learn about your options for raising concerns and how we handle them.
AFSA takes complaints seriously, ensuring they are promptly, professionally and fairly investigated. Find out how to lodge a complaint with us.
ASFA has a structured process for reviewing certain decisions made by bankruptcy trustees. Explore options for addressing concerns about a trustee decision.
Protect yourself from AFSA impersonation scams designed to trick you into paying money. Learn how to report scams and identify them in emails and letters.