Contact us

The Australian Financial Security Authority will be closed over the Christmas holiday period from 5:30pm Friday 24 December 2021, and will reopen on Tuesday 4 January 2022.

If you intend to lodge an application or document, it is recommended that you submit it as soon as possible to allow sufficient time for processing. 

During this time, limited emergency services will be available by calling 1300 364 785.


Opening hours

Friday 24/12/2021

8.30am to 5.30pm (AEDT)

Monday 27/12/2021


Tuesday 28/12/2021


Wednesday 29/12/2021

9.00am to 2.00pm (AEDT)

Thursday 30/12/2021

9.00am to 2.00pm (AEDT)

Friday 31/12/2021

9.00am to 2.00pm (AEDT)

Monday 3/1/2021


While we have limited available services during the break, our online resources including online services will still be available.

Please note that due to Christmas closure, processing times for applications will take longer to finalise.

Call us

Phone: 1300 364 785
Monday to Friday 8:30 am to 8:00 pm AEST and AEDT.
Closed on Saturday and Sunday and national public holidays.

If you need help outside these hours see Where to find help for a list of support services.

Outside Australia
Contact us through our International phone numbers

Need a translator
If you have difficulty speaking or understanding English, contact us through the Translating and Interpreting Service (TIS)
131 450 and ask for AFSA on 1300 364 785

Deaf, hearing or speech impaired customers
Contact us through the National Relay Service

Media enquiries
To make a media enquiry email media [at] or phone 0408 105 665.

Corporate enquiries
Use the corporate enquiries form for requests about copyright, Freedom of Information, publications or statistics.