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Send us your feedback

We welcome your feedback to help us improve our service and information.

Compliment Provide a compliment about our staff or services
Suggestion Make a suggestion about how we can improve our services or information
Complaint Lodge a complaint if you are dissatisfied with the services or information provided by us, a registered trustee or debt agreement administrator


Website feedback

To give feedback about our website, please use the Was this information helpful? form at the bottom of the relevant page.

For general feedback, use the Was this information helpful? at the bottom of this page. 

How we handle your feedback

AFSA is responsible for monitoring standards of personal insolvency practitioners (including registered trustees, the Official Trustee, and debt agreement administrators) under the Bankruptcy Act.

Our complaints handling procedure outlines our complaints process and provides more information on how to make a complaint.

Our role includes investigating complaints against trustees and administrators. We also deal with requests for review of certain decisions made by trustees on behalf of the Inspector-General in Bankruptcy.

You can find more information about lodging complaints against trustees and administrators.