Complaints handling procedure
If you are dissatisfied with our performance, service or the behaviour of an employee we encourage you to lodge a complaint.
Request for review
Regulation and Enforcement may review some decisions made by trustees and administrators.
Can I appeal?
If you wish to lodge a request for a review, you must do so within 60 days of the date the trustee informs you of their decision.
Resolving complaints
Information about resolving complaints about trustees and administrators.
Applying for compensation
How to claim compensation from us for defective administration that has caused you detriment.
Verify or report a scam
You should be wary if you receive any emails, letters, faxes, SMS and phone calls out of the blue, claiming to be from the Australian Financial Security Authority.
Procurement complaints
You can submit a complaint if you believe AFSA has breached the Commonwealth Procurement Rules ('the CPRs').
Tip-offs
Do you have something to report relating to wrongdoing, criminal misconduct, dishonesty or fraud in relation to the personal insolvency system or use of the PPSR?
Unreasonable complainant conduct – model policy
AFSA is committed to being accessible and responsive to all complainants who approach our office for assistance and/or with a complaint.