Consumer Consultative Panel

The Consumer Consultative Panel is an external committee that shares insights and experiences of the consumer financial environment with AFSA's senior leadership.

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Background

AFSA is establishing a Consumer Consultative Panel for consumer and community organisations to discuss and provide advice directly to AFSA about the personal insolvency and personal property securities systems, and the needs of the people who use them.

Panel members provide comment on:

  • emerging issues or market developments affecting people in the financial environment
  • issues of concern, including market practices, particularly with regard to consumers experiencing financial distress, disadvantage and/or vulnerability 
  • education and information needs and strategies
  • feedback on AFSA initiatives
  • strategies to improve how AFSA communicates its role and the systems it maintains to consumers.

The panel will be convened by AFSA's Chief Executive. Mr Peter Kell has been appointed as the External Chair to facilitate the meetings. Mr Kell is a former deputy chair of the Australian Securities and Investments Commission and the Australian Competition and Consumer Commission. 

Please refer to the panel's Terms of Reference for more information.

How to apply

AFSA is currently accepting Expressions of Interest (EOI) from organisations wishing to apply for the Consumer Consultative Panel.

Appointment to the panel is at AFSA's discretion and members will be appointed for a period of 2 years.

EOIs must include:

  • information about the organisation, its role and purpose
  • why the organisation is interested in becoming a panel member.

To submit an EOI or ask a question, please email consumerconsultativepanel@afsa.gov.au.

Applications are due via email by close of business Thursday 12 December 2024.

Criteria for panel selection

AFSA is seeking a variety of perspectives on the panel and may consider all or some of the following criteria when selecting members: 

  • the organisation's understanding or interest in the role of AFSA, the systems it regulates and/or the regulatory services it delivers
  • the organisation's consumer networks and their ability to identify current issues of concern for discussion by the panel
  • expertise in frontline consumer support services including financial counselling, financial education, research and advocacy and/or the protection of people experiencing or facing financial distress
  • an in-depth understanding of consumers, or a particular consumer group.