Help with creating an Insolvency Services account

This page has information on how to create an Insolvency Services account. It also gives you information on how to complete your proof of identity checks.

An Insolvency Services account will allow you to:

  • access the form and apply for temporary debt protection
  • access and submit your Bankruptcy Form. 

How to create an account

Step 1: To create an account, you'll first need to answer a few questions to make sure you understand what happens if you become bankrupt.

To start this process, go to Create an Insolvency Services account.

Step 2: Once you've read through the information and want to proceed, you can create an Insolvency Services account. Register for an account by entering your full name and email address. Select Next.

Step 3: AFSA will send you an email to your registered email address with a verification code. If you don’t see this, check your email’s Spam or Junk folder.

Step 4: Enter the verification code on the registration screen within 30 minutes. Select Verify.

Figure 1 Insolvency Services verification code screen.

Step 5: Enter a password and then re-enter the password.

Step 6: Select and answer three secret questions

Note: These secret questions will be used to reset your account and verify you as the account holder. Please ensure you remember your answers.

Step 7: Read and agree to the terms and conditions. Select Register.

To complete the registration, you then need to complete a proof of identity check.

Complete your proof of identity check

AFSA uses the Australian Government Identity Matching Services to help you prove you are who you say you are. Learn more about IDMatch

To complete your proof of identity check online, you will need two of the following identity documents;

Identity Documents

Australian driver's licence

Australian Passport

Australian Visa

Birth Certificate

Change of Name Certificate

Citizenship Certificate

Marriage Certificate
(Note: Queensland marriage certificates are not currently accepted)

Medicare Card

Step 1: Select the first document type you are using and select Next step.

Step 2: Enter the information from your document and select Verify.

Step 3: Repeat steps 2 and 3 for your second document type and select Verify.

Step 4: Once you have successfully verified two documents, you have completed your proof of identity check.

Note: If you fail to verify an identity document after three attempts your account will lock that document. You can use another document or you can contact us to unlock your account.

If you’re unable to complete the proof of identity check online, you can: