Make account payments
You can make payments to your organisation’s account if you have the access 'Make payments for…'
- From the Billing menu, select $ Make account payment.
- Choose one of the payment methods in the following table.
BRS payment methods
| Pay by credit card | You can access the funds instantly and view the transactions online. |
|---|---|
| Pay by EFT |
You need to download the payment advice and follow its instructions. You cannot view the transactions online. Monthly payments will detail the transactions instead. |
Please note that the availability of funds is subject to processing times and clearance days.
Change your account details
You can view and edit the account/billing details for your organisation if you have the access
'Manage billing account for'
- From the Billing menu, select View account details. The account details, contact details and the current balance will display.
- Click Edit account details. You can edit any of these details, including payment type.
View transaction history
You can view and search your organisation’s transaction history if you have the access 'View billing transaction history for…'
Please note this will only reflect transactions made online. Payments by EFT will not be visible.
- From the Billing menu, select View transaction history. You can use the search criteria to find specific transactions or date ranges.
- Click Download to Excel to get the data in spreadsheet format. This will also include expanded information (e.g. the user that completed the transaction).
View search history
You can view your organisation’s search history if you have the access 'Perform online Bankruptcy Register Searches for…'
From the landing page when you sign in, select Search history from under the Bankruptcy Register Search menu. Alternatively, click on BRS in the top left corner and select Search history from the drop-down menu.
The search history is filtered by the user email address as a default. This can be changed to see all searches or other filters can be used such as date, username or search/extract ID.
Extracts and result reports are only able to be downloaded for searches completed during the current day. They will also be emailed to the user that conducts the search.
Monthly statements
We will send pre pay and credit account holders a monthly statement (and invoice if applicable).
This will detail all the transactions that are not visible in the transaction history. This includes payments made by EFT.
Low-balance alerts
We will send pre pay and credit accounts a low-balance alert. The alert will go to the billing contact's email address at the following stages:
- 30% balance remaining
- 10% balance remaining
- 0% balance remaining
Apply for credit
If you wish to apply for credit, you must complete and submit a credit application form to link your BRS account to a credit account.
A credit account means we will charge all your transactions to your account. We will bill you monthly and send invoices to the billing email address listed in your BRS account.
Make sure you read the terms and conditions (see below) before completing the credit application form.
Terms and conditions for credit accounts
Payment terms are net 30 days. Payment is due within 30 days from the date of invoice unless we agreed to other terms in writing.
You cannot exceed the credit limit approved by us.
We reserve the right to pursue collection of outstanding amounts. We may add related costs to the outstanding amount owed under the credit service. These include but are not limited to:
- external collection agent fees
- legal and court costs.
Please see the credit application form for full terms and conditions.
Minimum credit limit
Only apply for a credit account if you expect your monthly activity to exceed the minimum credit limit of $5000.
Insufficient funds
Credit accounts with not enough funds available for a particular transaction will go back to Pay As You Go (PAYG). You will receive email alerts when you have 30% and 10% of your credit remaining. You will need to clear your account or invoice payment to restore the credit account.
You should pay your invoice promptly to restore access to your credit. You have 30 days to pay your bill each month.
If you pay your account electronically with your credit card, we will instantly restore access to your BRS credit limit.
Other payment methods
You can use the BRS using the PAYG or Pre-Pay account facilities. However, PAYG is not available to B2G clients.