Online services payment information
Online services provides a variety of payment methods for your convenience. If you are a registered user of online services you are able to make payments via credit card or bank payment. If you transact with us regularly you may be eligible to become an On-Account customer.
Payment methods
For services that attract a fee an invoice and payment advice will be generated at the time of the transaction. Payments are to be made within 30 days. Processing will not commence on any services until payment is received, unless you are an On-Account customer. The following payment options are available.
Credit card
Immediate payment for your services can be made by credit card. We process credit card payments using the Commonwealth Bank BPOINT payment gateway. Currently Visa and Mastercard credit cards are accepted.
Bank Payment (Electronic Funds Transfer – EFT)
Payments are accepted via direct credit using your online banking facility. This allows you to prepay funds on to your account. We no longer support transaction specific EFT payments.
- Download a payment advice based on the guidance provided in the section below.
- Complete the deposit at your bank using the details generated.
- It takes 1 -2 business days for the amount to show as credited to your account.
- Once the credit displays, you can proceed to pay for a Bankruptcy Notice or other transactions.
On-Account customer
An On-Account customer operates on a credit basis. You will be able to use our Online Services to immediately commence processing of services that attract fees, but pay for those services at a later date. A tax invoice and payment advice will be generated at the time of your transaction and a statement detailing amounts owing will be sent to you on a monthly basis. Our payment terms require that payment for amounts owing must be made within 30 days. Payments can be made via bank payment (EFT) or credit card.
If at any time you exceed your credit balance, you can still request services with the option to amend the payment method to either credit card (to ensure processing of the service is commenced immediately), or by bank payment where processing commences once payment is received. These services will not be charged to your monthly on-account statement.
To be considered as an On-Account customer you will need to have a sufficient volume of regular transactions with us. On-Account customers have a minimum credit limit of $5,000.
To become an On-Account customer you can download and complete the Credit application form.
- The form can also be downloaded via Online Services from your Dashboard under the Admin menu, Download credit application form
Since 31 October 2023 we no longer accept cheques
To align with the Australian Government’s ongoing efforts to modernise the payments infrastructure, since 31 October 2023 we no longer accept cheques as a payment option.
How to generate a payment advice
If you do not have a credit card and are not an approved On-Account customer, follow the steps below to generate a payment advice to prepay funds on to your account.
- In your Dashboard, click Menu and select Billing & Payments.
- Select Make account payment.
- Under account payment options select Payment for Services and click Next.
- Select Pay by EFT and click Next.
- Click the Download payment advice button.
- A dialogue box will appear which allows you to Save or open your payment advice.
To complete your bank payment, use this payment advice which contains unique payment details to ensure your payment can be identified.