Create and manage BRS account users

On this page

Create and manage BRS accounts for other users of your organisation

If other people in your organisation need to complete certain tasks in BRS, you may be able to create accounts for them and manage their access.

More user accounts can only be created by other users who are an Admin or have been set up with access to Manage User Accounts for their organisation.

Create a user account

Step 1: Create user

From your Dashboard, click Create user from the Your profile menu.

Enter the email address of the new user.

Click Create.

Step 2: User

The new user will receive an email with the invitation and a link Click here to continue.

Click the link to continue setting up the new user account.

Enter the following details:

  • Given names
  • Surname
  • Username
  • Confirm password

Check the terms and conditions checkbox

Select Submit

Step 3: Verify email address

The new user will receive an email with a link to verify the email address. 

Click the link

Step 4: Allocate user access

From your dashboard, click Search users from the Your profile menu

Find the new user account.

From the Authorisations tab, select Edit user accesses.
 

Check the boxes to give the user the access they need. 

Access type  Access  Description 
Billing and payments  Manage billing account for… 

View account details 

Change account details 

View billing account balance for…  View current account balance 
Make payments for…  Make payments to account 
View billing transaction history for…  View transactions in the account 
User accounts  Manage user accounts for…  Create users and manage access 
BRS  Perform online Bankruptcy Register Searches for… 

Complete BRS searches 

View account search history 


For each access given under the billing and payments and BRS headings, another option is available to allow the user to add the access they have to another user.

Only Admin users or users with these accesses will be able to add access to new users.

Click Save user accesses.

Manage an existing user account

If you are an Admin user or have Manage User Accounts access, you can manage other users of your organisation according to your level of authority.

You may need to manage a user account if you need to update their details (e.g. email address) or add/remove access.

Step 1: Search for user

From the landing page after you have signed in, select Search users from under Your profile menu.

Alternatively, click on your name in the top right corner and select Search users from the dropdown menu.

Step 2: Select user

Select the user account you need to manage.

Step 3: User profile

Amend the user profile as required:

· For username and password user accounts:

  • Click Activate to reactivate the account. This option is only available if the account status is either locked or disabled.
  • Click Lock to suspend access until the user reset their password using the Forgot Password option. This option is only available if the account status is either active or disabled.
  • Click Disable to remove the users access to the account. This option is only available if the account status is either active or locked.
  • Click Send password reset to send an email to the user with instructions on how to reset their password.

For any user account:

  • From the Roles tab, click Edit profile to change personal details (e.g., email address).
  • From the Authorisations tab, click Edit user accesses to remove or add access.
     
Access type  Access  Description 
Billing and payments  Manage billing account for…  View account details 
Change account details 
View billing account balance for…  View current account balance 
Make payments for…  Make payments to account 
View billing transaction history for…  View transactions in the account 
User accounts  Manage user accounts for…  Create users 
BRS  Perform online Bankruptcy Register Searches for…  Complete BRS searches 
View account search history 

Troubleshoot username and password issues

Your account will be locked if there have been 5 failed log in attempts.

To unlock your account, follow the steps below under ‘Forgot password’ to reset your password.

Forgot username

  1. Click the Forgot username? link next to the Sign in button.
  2. Enter the email address for your account.
  3. Click Recover.

An email will be sent containing the username.

Forgot password

  1. Click the Forgot password? link next to the Sign in button.
  2. Enter your username.
  3. Click Reset.

An email will be sent containing a link Click here to choose a new password. Follow the instructions to reset your password.