Online services provides a variety of payment methods for your convenience. If you are a registered user of online services you are able to make payments via credit card, direct credit, cheque or over the counter at any Commonwealth Bank (CBA) branch. If you transact with us regularly you may be eligible to become an On-Account customer.
For services that attract a fee an invoice and payment advice will be generated at the time of the transaction. Payments are to be made within 30 days. Processing will not commence on any services until payment is received, unless you are an On-Account customer. The following payment options are available to you on receipt of your invoice and payment advice.
Immediate payment for your services can be made by credit card. We process credit card payments using the Commonwealth Bank BPOINT payment gateway. Currently Visa and Mastercard credit cards are accepted.
Payments are accepted via direct credit using your online banking facility. Your payment advice will contain your unique payment details to make your payment. When completing your direct credit, use only these payment details to ensure your payment can be identified.
Pay by cheque
Payments are accepted by cheque through the mail. Your payment advice will include a payment (deposit) slip with your unique payment reference number. Simply detach and send this payment slip along with your cheque to the locked bag address provided:
Australian Financial Security Authority, Locked Bag 7720, Canberra Business Centre, ACT 2610
Ensure you send the payment slip with your cheque. Failure to do so may result in the payment not being processed and returned.
Over the counter
Cash, cheque, debit card and money order payments are accepted over the counter at any CBA branch. Simply take your payment advice, which includes your unique payment reference number, with you to any CBA branch to make payment. Ensure you take your payment advice with you so that payment can be accepted and processed. See below for more information about bank payments.
You can pay all your online services fees at your local Commonwealth Bank.
Please note that this will delay the review of your application as we need to wait for confirmation from the bank before completing your application.
After you have submitted your application you will be presented with a Fee payment screen. To select bank payment as your preferred option of payment:
- Under Choose a payment option select Bank payment as your payment option from the drop-down menu provided.
- Click the Pay now button at the bottom right of the screen to submit.
- A message will appear to notify you that your transaction has been suspended awaiting confirmation of payment from the bank. Click Continue.
- The status of your application will appear as Suspended, until your bank payment has been processed.
To complete your bank payment, please take the correct payment advice with you to the bank when making your payment. This allows us to recognise your payment by the customer reference number printed on the payment advice. See below to learn how to generate a payment advice within online services.
Generate payment advice to complete a bank payment.
To generate payment advice:
- In your Dashboard open the Admin menu and select Search fees.
- Under Search criteria select Fees in the ‘Search For’ drop-down menu.
- Enter one or more additional details in the fields provided to refine your search e.g. Invoice Number, Application Number, Application Name etc. Click the Search button.
- Click the Fee ID link for the required application.
- Select the Invoice details menu option.
- Click the View payment advice button.
- A dialogue box will appear which allows you to Save or open your payment advice.
To complete your bank payment, please take the correct payment advice with you to the bank when making your payment. This allows us to recognise your payment by the customer reference number printed on the payment advice.
An On-Account customer operates on a credit basis. You will be able to use our online services to immediately commence processing of services that attract fees, but pay for those services at a later date. A tax invoice and payment ddvice will be generated at the time of your transaction and a statement detailing amounts owing will be sent to you on a monthly basis. Our payment terms require that payment for amounts owing must be made within 30 days. Payments can be made via direct credit (EFT), cheque or over the counter at any CBA branch. See payment methods for more detail.
If at any time you exceed your credit balance, you can still request services and pay by credit card to ensure processing of the service is commenced immediately, or by one of the other payment methods, and have processing of the service commenced once payment is received. These services will not be charged to your monthly statement.
To be considered as an On-Account customer you will need to have a sufficient volume of regular transactions with us. On-Account customers have a minimum credit limit of $5,000.
Become an On-Account customer
To become an On-Account customer you can download and complete the Credit application form.
The form can also be downloaded via online services from your Dashboard under the Admin menu, Download credit application form option.