B2G support and FAQs

B2G support information and FAQs

B2G support request form

Use this form to report issues or request support for B2G system integration.

B2G support request form

FAQs

Passwords

Question: My password is correct and I encounter the following SBR error "a.g.a.a.c.store.ABRKeyStoreImpl - incorrect password given, incrementing bad password count" - what can I do to fix this ?

Response" Install the unrestricted policy files for your JDK (providing strong encryption algorithms), for example for Sun JDK 7:

  1. Download JCE Unlimited Strength Jurisdiction Policy Files 7 Release Candidate from http://java.sun.com
  2. Backup the current policy files in <JAVA_HOME>/jre/lib/security
  3. Copy the unrestricted policy files to  <JAVA_HOME>/jre/lib/security

See the SDK for more information.