User guides
Get help with using AAR Online.
AAR spreadsheets
We have developed spreadsheets to help you provide the data we need for annual reporting. However, practitioners can choose to use their own spreadsheet.
AAR support form
Please complete the AAR support form for the following:
- missing or incorrect administrations listed as requiring an AAR
- overpayment/refund requests. Use Request for refund form and submit via the AAR support form
- joint trustee payments
- amendments to previous year returns that can’t be done through your online portal
- late lodgement, extensions, compliance, and calculations
Incident report form
Please complete the incident report form for queries about accessing AAR Online or to report system issues.
Read our frequently asked questions to see if your question has already been answered. For any other AAR related queries, please contact us.
Forgotten username or password
If you access AAR Online using a username and password, you can regain access to your account if you have forgotten your username or password.
To have your username sent to you:
- On the AAR Online login page, click the Forgot username? link next to the login button.
- Enter the email address associated to your account.
- Click the Recover button.
If the email entered matches the one listed for your account, online services will send your username to that email address.
If you do not receive an email, the entered email address may be incorrect or your account has been locked (disabled).
You can also ask your organisation’s Admin user or someone whose account has authorisation to manage your firm’s user accounts, to confirm your username or email address.
To reset your password:
- On the AAR Online login page, click the Forgot password? link next to the login button.
- Enter your username.
- Click the Reset button.
An email will be sent to your registered email address containing a link to nominate a new password. If you do not receive an email, the email address entered may be incorrect.
Locked accounts
Your online account will be automatically locked after 5 unsuccessful attempts to log in. To unlock your account, please reset your password.
Disabled accounts
If your account is disabled, you will need to ask your Admin user to enable your access again. If you need further assistance, please contact us.
Supported browsers
AFSA recommends using the following browsers for AAR Online:
- Microsoft Edge
- Chrome
- Firefox
- Safari