Vulnerability Framework

AFSA Vulnerability Framework 2022-25

AFSA plays a vital role in supporting people experiencing vulnerability with many people who access our services already facing significant financial stress.

How we identify and respond to social and regulatory harms is outlined in AFSA’s Vulnerability Framework.

Our vulnerability framework prioritises and supports people experiencing vulnerability in our system, setting out a plan to target our efforts across 6 focus areas over the next 3 years. 

We want people who use our services to receive the information that’s right for their situation. Being flexible and providing extra support by providing simple information and intuitive systems will ensure we do not create additional stress for people experiencing vulnerability. 

We will work with clients, other government agencies, professional advisors and insolvency practitioners to achieve the right balance of support and service to meet community expectations.