We welcome your feedback to help us improve our service and information.
|Provide a compliment about our staff or services|
|Make a suggestion about how we can improve our services or information|
|Lodge a complaint if you are dissatisfied with the services or information provided by us, a registered trustee or debt agreement administrator|
AFSA is responsible for monitoring standards of personal insolvency practitioners (including registered trustees, the Official Trustee, and debt agreement administrators) under the Bankruptcy Act.
Our complaints handling procedure outlines our complaints process and provides more information on how to make a complaint.
Our role includes investigating complaints against trustees and administrators. We also deal with requests for review of certain decisions made by trustees on behalf of the Inspector-General in Bankruptcy.
You can find more information about lodging complaints against trustees and administrators or our review procedures in our complaints and reviews section.