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AFSA has released its Annual Report 2020-21, discussing the agency’s operations and achievements in the last financial year.
The full report is available now on the AFSA website, and will also be available on transparency.gov.au in the coming weeks.
Throughout 2020-21, AFSA focused on applying user-centred design principles to support compliance, while enhancing service experience. A significant milestone for this work was the launch of the digital bankruptcy application process – which now sees 60% of bankruptcy applications received online, significantly improving efficiency.
In terms of customer service, 97% of calls to AFSA were answered within 4 minutes, and 92% of emails were responded to within 2 days. Survey results showed 95% of people who interacted with us were satisfied with our service.
The Personal Property Securities Register (PPSR) also remained strong in 2020-21, with more than 10.5 million searches and 1.9 million new registrations recorded over the course of the financial year.
AFSA’s corporate information, including our Corporate Plan and past Annual Reports, is available on the AFSA website.