EL1 Senior Business Analyst

About the role

The Senior Business Analyst plays a strategic role in shaping and delivering projects and programs that support AFSA’s organisational objectives. Operating with a high level of autonomy, they lead discovery activities, define business needs, and translate complex problems into clear, actionable requirements. They work across multidisciplinary teams to identify improvement opportunities, assess solution options, and ensure alignment with user needs and business goals. With a focus on user experience, service quality, and ethical, evidence-based decision-making, the Senior Business Analyst influences change and contributes to the delivery of meaningful, high-impact outcomes.

Accountabilities

• Leading business analysis activities for high-priority projects and strategic initiatives across AFSA.
• Undertaking discovery activities to understand business needs, define user and system requirements, and inform service or system improvements.
• Collaborating with stakeholders to gather, validate and document requirements, facilitate alignment, and manage expectations throughout the delivery lifecycle.
• Analysing current (‘as-is’) business processes and developing improved (‘to-be’) processes and service models to support user-centred outcomes.
• Identifying and articulating business challenges, risks, benefits, and impacts associated with proposed changes or solutions.
• Contributing to agile, multi-disciplinary teams to support the iterative design and implementation of fit-for-purpose solutions.
• Translating complex or technical concepts into clear, accessible language appropriate to a range of audiences.
• Supporting continuous improvement of AFSA’s delivery methods and service design capability through knowledge sharing and active contribution.
• Providing guidance, mentoring and technical leadership to uplift business analysis capability within the team and across the agency.
• Demonstrating sound judgement, ethical practice, and a focus on outcomes in all aspects of the role. 

Qualifications, accreditations and experience

• Minimum of five (5) years’ experience as a Business Analyst, with demonstrated ability to deliver high-quality business outcomes.
• Certification from the International Institute of Business Analysis (IIBA) or a similar professional body is highly regarded.
• Experience supporting digital transformation projects and service or system redesign is desirable.
• Understanding of modern technology concepts and digital service environments.

Please see the attached position description for more information about the role.

Why AFSA?

We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential, and encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disability.

AFSA offers a competitive salary plus generous superannuation with employer contributions of 15.4%. We encourage every employee to balance their family commitments and personal interests with flexible working options.

Further information about careers at AFSA and what we offer can be found at Careers.

Eligibility

• Please note that this opportunity is open only to Australian Citizens.
• The successful applicant must have or be willing to undergo a security clearance to the level of Baseline as a condition of employment.
• To satisfy character requirements all AFSA employees must undergo a police records check.

How to apply?

We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disabilities.

All applications are submitted through the AFSA careers portal.

Please ensure your application includes:

A current tailored resume (maximum 3 pages) that addresses the accountabilities, skills, and capabilities relevant to this role.

Applications for this vacancy close at 11:59PM AEST, Tuesday 1 July 2025.