APS5 Case Manager

Purpose of the Position

As a Case Manager, you will be responsible for managing, assessing, and investigating complex matters, undertaking the administration of estates, and delivering high-quality operational and regulatory personal insolvency services to the Australian public.

You will provide information, guidance, and support to team members, contributing to a collaborative and high-performing team environment. The role promotes a culture that values innovation, continuous improvement, and a commitment to delivering outcomes that enhance public value.

Key accountabilities

• Manage allocated matters and tasks through to completion, effectively and efficiently overseeing a caseload from initiation to case closure
• Assess, approve, and issue applications in accordance with legislation, operational practices, policies, and procedures
• Conduct complex investigations, including those involving legal matters, applying critical analysis and evidence-based decision-making
• Identify and escalate complex issues that require further investigation or higher-level decision-making
• Maintain corporate and legislative records in line with established requirements (e.g., National Personal Insolvency Index (NPII), trustee file management, and case notes)
• Prepare and generate correspondence and reports for key stakeholders, ensuring information is accurate, timely, and aligned with legal and procedural requirements
• Engage with clients and stakeholders to address enquiries of a complex or technical nature and identify matters that require escalation
• Collaborate within a team environment to achieve operational quality and quantity targets and contribute to a supportive workplace culture
• Support continuous improvement by contributing to the development and implementation of best practices and process enhancements

All duties will be performed in accordance with: 

• the APS Values, Code of Conduct and Employment Principles 
• WHS obligations, taking responsibility for own health and safety and that of others 
• AFSA’s risk management framework and relevant legislation, including guiding others to identify and mitigate foreseeable risks

Qualifications, accreditations and experience 

• Tertiary qualifications in Law, Accounting, or relevant discipline from an Australian tertiary institution (or comparable overseas institution), or demonstrated equivalent experience gained within the Insolvency or Finance Industries are highly desirable.

Why AFSA?

You will enjoy excellent conditions including:

• generous superannuation (15.4%).
• hybrid working environment.
• a modern work environment.

We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential.

We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disabilities.

At AFSA we encourage every employee to balance their family commitments and personal interests with flexible working options.

Eligibility:

Please note that this opportunity is open only to Australian Citizens.

The successful applicant must have or be willing to undergo and maintain a security clearance to the level of Baseline Vetting as a condition of employment.

To satisfy character requirements all AFSA employees must undergo a police records check.

Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.

How to apply?

Applications close Thursday 22 May 2025 at 11:59 PM AEST

Applications for this vacancy are submitted online through the AFSA careers portal. Further instructions on how to apply can be found on the advertisement webpage.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.

For more information visit: https://www.apsc.gov.au/recruitability