If you're in financial difficulty you may consider contacting a financial counsellor. Financial counsellors work in community organisations and may offer free, independent and confidential services. They can also:
- provide you with information, support and may be able to speak to creditors on your behalf.
- help you manage a short-term crisis and plan to prevent a future one.
If you’re facing personal financial problems, it’s important to know where to go for help that you can trust. Find out more about untrustworthy debt advisors.
Video: where to find help
Find a financial counsellor
Call the National Debt Helpline on 1800 007 007.
The hotline is free and the minimum opening hours are 9:30 am to 4:30 pm Monday to Friday.
When you call this number, you will be automatically transferred to the service in your state. Calls from mobile phones may incur a fee from the phone carrier.
Further help and support is available online at National Debt Helpline.
Other support services
Other services available to help you include:
- MoneySmart - an ASIC website containing free and impartial financial guidance and tools.
- Registered trustees contact list - find a registered trustee.
- Debt agreement administrators contact list - find a registered debt agreement administrator.
- Find help in my language - translated information and fact sheets.
- Seek legal assistance - find free legal services and assistance.
- Gambling help online.
- Your accountant.