APS4 Senior Insolvency Services Officer
About the Role
The Senior Insolvency Services Officer supports the integrity of Australia’s personal insolvency and financial security systems by assessing matters, conducting investigations, and managing cases to completion. Working closely with team members, clients and internal stakeholders, the role ensures decisions are accurate, timely and grounded in legislation and evidence. It contributes to protecting consumers, maintaining trust in the credit system, and delivering fair and transparent outcomes. Through quality engagement and continuous improvement, the role strengthens AFSA’s regulatory effectiveness and overall service delivery.
Key accountabilities
In this role, you will:
- Assess, approve and issue applications in accordance with legislation, established operational practices, policies and procedures
- Investigate allocated tasks, eliciting and evaluating/examining information gathered
- Manage allocated matters and tasks through to completion
- Identify and escalate more complex issues requiring further investigation
- Maintain corporate and legislative records in accordance to established requirements (NPII, trustee file management, case notes)
- Generate correspondence and reports for key stakeholders
- Work collaboratively as part of a team to achieve operational quality and quantity targets
- Contribute to the development and implementation of best practices and process improvement
- Engage with clients and stakeholders in technical enquiries and identify matters for escalation
- Maintain effective communication with key internal stakeholders.
All duties will be performed in accordance with:
- the APS Values, Code of Conduct and Employment Principles
- WHS obligations, taking responsibility for own health and safety and that of others
- AFSA’s risk management framework and relevant legislation, including guiding others to identify and mitigate foreseeable risks.
Qualifications and experience
- Experience in Service Delivery is desirable.
Why join us?
You will enjoy excellent conditions including:
- Generous superannuation (15.4%)
- A modern work environment
- Access to Employee Assistance Provider
- Flexibility to balance work and personal life (including working from home arrangements and flexible start and finish times where applicable).
We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential. We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disability. At AFSA we encourage every employee balance their family commitments and personal interests with flexible working options.
Eligibility
Please note that this opportunity is open only to Australian Citizens. The successful applicant must have or be willing to undergo a security clearance to the level of Baseline as a condition of employment. To satisfy character requirements all AFSA employees must undergo a police records check.
Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment. We encourage applications from peoples from culturally diverse backgrounds and people with disability.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit: https://www.apsc.gov.au/recruitability.
How to apply
Applications close Sunday 8th March 2026 at 11:59 PM AEDT.
To apply for this role, please click the ‘Apply’ button. You’ll be relocated to our application portal which also provides step-by-step instructions to guide you through the application process.