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Key documents

We deliver our purpose through our goals.

Goal 1: Foster confidence in the personal insolvency and securities programmes we administer.

Goal 2: Deliver value to support equitable financial outcomes for our clients.

Goal 3: Effective services which continually improve your interactions with us.

Goal 4: Quality information to empower clients and stakeholders to make informed decisions.

Specific qualitative and quantitative performance measures have been developed to ensure that we achieve our goals. Detailed information about our services and performance measures can be found in our corporate plan.

Client Service Charter
This charter describes our agency, purpose and goals and the service commitment we make to our clients.
IPS Agency Plan
The Australian Financial Security Authority (AFSA) is required under the Freedom of Information Act to publish this Information Publication Scheme...
Reconciliation action plan
Links to the reconciliation action plan (RAP). Includes the four areas of respect, opportunity, relationships and tracking progress and reporting.
AFSA Child Safety Framework – Compliance Statement 2022
The Australian Financial Security Agency (AFSA) is committed to keeping children safe, as outlined in the Commonwealth Child Safe Framework.
Vulnerability Framework
AFSA plays a vital role in supporting people experiencing vulnerability with many people who access our services already facing significant financial...