APS 5 Advisor, People Connect

Location:
Adelaide, Canberra
Employment status:
Non-ongoing, Ongoing
Hours:
Full-time
APS classification:
APS Level 5
Applications close:
AEST

About the Role

The Advisor, People Connect provides responsive, high quality HR advice and services, acting as a first point of contact for workforce queries and delivering consistent, compliant outcomes across the employee lifecycle. Working closely with leaders, employees and internal stakeholders, the role builds strong relationships to understand needs and provide practical, client focused support.

The Advisor, People Connect will ensure timely resolution of enquiries, manage end to end HR processes, and support evidence based decision making on people matters. The role also contributes to improved workforce performance and experience by identifying trends, enhancing processes, and supporting continuous improvement in HR service delivery.

Key Responsibilities

  • Act as an initial point of contact for People Connect, managing and triaging enquiries to ensure timely, accurate and consistent responses.
  • Manage workflows and competing priorities to meet service standards and business needs.
  • Deliver end-to-end HR processes across the employee lifecycle, ensuring a high standard of service delivery.
  • Exercise sound judgement in providing accurate, evidence-based advice on routine to moderately complex people management matters.
  • Apply policies, procedures and legislative frameworks to deliver practical, compliant solutions.
  • Identify and escalate complex, sensitive or high-risk matters as required.
  • Build and maintain positive working relationships with internal stakeholders.
  • Engage with business areas to understand workforce needs and provide client-focused support.
  • Communicate clearly and professionally, tailoring messaging to audience and context
  • Identify opportunities to improve processes, systems and service delivery.
  • Contribute to the implementation of people initiatives and continuous improvement activities.
  • Use data and insights to monitor workflows, identify trends and support evidence-based decision making.
  • Work collaboratively within People Connect to deliver integrated services.
  • Share knowledge and contribute to a positive and inclusive team environment.

All duties will be performed in accordance with:

  • the APS Values, Code of Conduct and Employment Principles
  • WHS obligations, taking responsibility for own health and safety and that of others
  • AFSA’s risk management framework and relevant legislation, including guiding others to identify and mitigate foreseeable risks.

Qualifications, accreditations and experience

  • Qualifications in human resource management or a related discipline, or equivalent demonstrated experience, are highly desirable. Membership with the Australian Human Resources Institute is desirable.
  • Demonstrated ability to provide accurate, evidence-based advice and reporting on a range of people management matters, including sensitive or complex issues.
  • Proven experience in applying HR policies, procedures, and legislative frameworks to deliver practical and compliant outcomes.
  • Experience managing competing priorities, triaging requests, and delivering work within agreed timeframes and quality standards.
  • Strong stakeholder engagement skills, including the ability to build relationships, communicate effectively, and respond to client needs.
  • Experience contributing to process improvement, service delivery, or HR initiatives within a team-based environment.

Why join us?

At AFSA, you will enjoy:

  • Generous employer superannuation contribution (15.4%)
  • A modern, flexible working environment
  • Access to the Employee Assistance Program
  • Flexible working arrangements, including remote work options and variable start/finish times where appropriate

We are committed to creating an inclusive workplace that values diversity. We welcome applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, and people with disability. We support all employees to balance work, family, and personal commitments through flexible working options.

Eligibility

This role is open only to Australian citizens.

The successful candidate must either hold, or be willing to obtain, a Baseline security clearance. All employees undergo a mandatory police records check.

Please note that if you have received a redundancy benefit from an APS agency and your redundancy period has not expired, you may not be eligible for employment.

How to Apply

Applications close Friday 10 July 2026 at 11:59 pm AEST.

RecruitAbility applies to this vacancy. If you apply under the scheme, declare that you have a disability, and meet the minimum role requirements, you will be invited to participate in the next stage of assessment. https://www.apsc.gov.au/recruitability

Apply
How to apply for a job at AFSA Careers