PIR newsletter – July 2025

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AFSA personal insolvency stakeholder forum: collective stewardship and system integrity

On 17 June, AFSA hosted an online Personal Insolvency Forum. The event brought together stakeholders from the personal insolvency sector to discuss the changing needs of Australians and the integrity of the insolvency system. ...

On 17 June, AFSA hosted an online Personal Insolvency Forum. The event brought together stakeholders from the personal insolvency sector to discuss the changing needs of Australians and the integrity of the insolvency system.

The forum focused the following themes:

  • Collective stewardship: exploring how debt agreements can continue to meet the changing needs of Australians experiencing financial difficulty.
  • System integrity: addressing the misuse of the personal insolvency framework to ensure fairness, transparency and community confidence.

Key objectives of the forum were to:

  • reinforce AFSA’s role as steward of the personal insolvency system
  • deliver clear regulatory signals regarding our education, compliance and enforcement approaches
  • provide opportunities for stakeholders to share views on current challenges and potential improvements.

Discussions reinforced the important role debt agreements play in providing accessible solutions for individuals in financial distress. Participants also acknowledged the need to remain vigilant in preventing and responding to any misuse of the system.

This forum drives important connections with the insolvency community, shares updates, addresses concerns, strengthens the system’s performance and provides opportunity for feedback.

Thank you to all attendees for their valuable contributions. We will continue to refine the personal insolvency forum to ensure it remains an inclusive, effective and collaborative space for shaping the future of personal insolvency in Australia.

The role of AFSA for practitioners

At recent engagements AFSA has reiterated it does not provide advice on specific matters, consistent with its role as a regulator under the 2023–27 Regulatory Strategy. ...

At recent engagements AFSA has reiterated it does not provide advice on specific matters, consistent with its role as a regulator under the 2023–27 Regulatory Strategy.

We provide general guidance through webinars and practice directions and encourage you to seek the advice of professional associations, colleagues or legal practitioners.

If an insolvency practitioner’s staff member approaches AFSA for specific advice, they will be directed back to the registered trustee or registered debt agreement administrator.

Meaning and timing matter: statutory notices

A key principle of personal insolvency is that creditors should have primary control over remuneration in an estate administration. ...

A key principle of personal insolvency is that creditors should have primary control over remuneration in an estate administration.

To make accurate decisions, creditors must be adequately informed, in a timely manner. Trustees are required to issue an Initial Remuneration Notice (IRN) early in the administration.

Where applicable, trustees may also need to issue a Remuneration Claim Notice (RCN).

AFSA receives applications for remuneration determination and applications for review of trustee remuneration. The Inspector-General has noted that remuneration notices are sometimes not issued correctly. In addition, some notices are not issued at the correct time, or do not include all the required information - as set out in the legislative requirements.

Initial Remuneration Notice

IRNs are sometimes not issued as required. IRNs inform creditors and the debtor about:

  • how the trustee seeks to be remunerated
  • the reason(s) why
  • the rate of remuneration
  • an estimate of the trustee’s remuneration
  • how disbursements will be calculated.

When applying for remuneration determination, applications may be refused if an IRN has not been issued.

Section 70-35 of the Insolvency Practice Rules (Bankruptcy) 2016 (the Rules) states what information the IRN must contain and when it must be given to the debtor and the creditors.

The IRN must be given:

  • within 20 business days after the day the trustee receives the regulated debtor’s statement of affairs (SOA); or
  • within 7 days after the end of the 60-day period following the date of the bankruptcy if the trustee does not receive the regulated debtor’s statement of affairs.

Remuneration Claim Notice

Bankruptcy legislation provides measures to keep creditors and debtors informed, and to support trustee transparency in the administration process.

The use of the RCN can sometimes be misunderstood and incorrectly communicated to creditors and debtors. Understanding the purpose of the RCN benefits both creditors and debtors. A well-prepared RCN assists with streamlining the process and reducing delays.

While trustees are entitled to fair remuneration, creditors also have a right to understand both the progress of an administration and the extent of the trustee’s fees - particularly as remuneration reduces the dividend available to them.

An RCN provides a structured way of explaining why there has been a variation in fees by the trustee. It should detail relevant information where:

  • the trustee previously obtained a resolution about their fees for a given period; and
  • the time costs actually incurred during that period were greater, leading to an increased remuneration sought.

Points to note – an RCN:

  • can only be issued once approval has been obtained for the remuneration relating to the relevant period of the administration
  • is used to provide a detailed breakdown of proposed changes to previously approved remuneration and creditors or the debtor have asked for a further explanation.

Creditors or debtors can request an RCN if they are dissatisfied with a trustee’s explanation for remuneration. This request can be made within 20 business days after receiving a remuneration report.

Creditors have the right to:

  • inspect the books kept by a trustee, relating to a debtor’s estate, at all reasonable times
  • request the trustee give information, provide a report or produce a document
  • request an RCN.

An RCN cannot be issued in a situation where remuneration for any given period has not been approved. If the conditions for issue are not met, the RCN is not valid, and does not form part of the process.

Tip: If the process of how remuneration and approvals are explained to the creditors at the outset, and they are kept informed, then the need for the creditors or regulated debtors to request an RCN may be avoided.

Further information

AFSA’s Inspector-General Practice Direction 18 explains trustee remuneration notifications including references to the relevant legislation and provides suggested templates for both the IRN and the RCN.

AFSA delivers first educational webinars for registered trustees

In May 2025, AFSA held its first educational webinar for trustees: ...

In May 2025, AFSA held its first educational webinar for trustees:

Exploring personal insolvency agreements and composition proposals

The webinar highlighted the harms mentioned in our 2024-25 Regulatory Action Statement and included de-identified case studies to demonstrate our expectations of trustees and how we apply the law.

Insightful discussion followed each example, with trustees discussing some of the complexities they face when managing some of these agreements.

We are committed to working with all stakeholders to build shared stewardship of the personal insolvency system. Feedback indicates there is interest in more of these educational sessions with a focus on technical discussion and examples, and we plan to deliver more education and outreach activities over the next 12 months.

If you have feedback on topics or specific audiences for future educational activities, please contact education@afsa.gov.au.

Important changes to the National Panel and focus on gender equity

AFSA is making important changes to the allocation of bankruptcy estates to registered trustees via the National Panel. These changes reflect industry feedback and provide the quickest access to bankruptcy relief for debtors. ...

AFSA is making important changes to the allocation of bankruptcy estates to registered trustees via the National Panel. These changes reflect industry feedback and provide the quickest access to bankruptcy relief for debtors.

It is important that personal insolvency practitioners reflect the diverse community they serve. Female practitioners remain at 16% of registered trustees as of May 2025. By offering 25% of estates to female trustees, we aim to encourage an increase in female representation in the personal insolvency industry.

From 1 July 2025 we have:

  1. Discontinued s156A transfers without a consent to act 
  2. Increased our gender equity target to a minimum 25%.

From July onwards AFSA is only offering estates through the National Panel via s181A. This change enables improved vetting of estates and provides registered trustees with greater clarity to make informed decisions when consenting to act.

National Panel members do not need to take any action, and estates will continue to be offered through the National Panel via s181A.    

For more information email AFSA at RTnationaltransfers@afsa.gov.au.