Accessing AER Online

How to access AER Online

Username and password

  • AFSA has pre-registered each practitioner firm (name, ABN and email) and their associated trustees/practitioners and nominated Admin user, if supplied.

AUSkey

  • AUSkey is a secure login that identifies persons acting on behalf of a business when using participating government online services and reduces the number of usernames and passwords. Find out more about the Australian Business Register's AUSkey.
  • If your practitioner firm already has an AUSkey, it may be convenient; however it is not required to access AER online. If you work for an organisation and log into AER online using your AUSkey be sure to close your browser if others have access to your computer after logging out. For more information about user accounts and logging in to AER online with AUSkey, refer to the AER user guides. 

If you need more information about AUSkey, refer to the AUSkey website or contact the Australian Business Register’s AUSkey support line on 1300 AUSkey (1300 287 539).

 

Managing accounts - users and roles

Once AFSA completes the initial set up of practitioners and their firms, their AER online user accounts can be self-managed.

Admin user

  • A practitioner firm must have at least one Admin user.
  • Admin Users are created by:
    • AFSA has pre-registering the user with this authorisation
    • It was created using an Administrator AUSkey
  • An Admin User for a practitioner firm can:
    • Create username and password employee users
    • Unlock (or disable) users
    • Manage contact details of accounts
    • Delegate authority to employees to also manage/create users
  • An Admin user account cannot:
    • Grant permission for employee user accounts to perform certain online services functions (e.g. view a practitioner’s AER data or lodge AERs on their behalf) unless they are also a Practitioner user.

Staff/employee user

  • Admin users can create additional employee users for AER online practitioner firms
  • An employee user can:
    • View / amend their username and password
    • View other users associated to their employer
    • Be authorised to create / manage other users for their practitioner firm (delegated by an Admin user)
    • Be authorised to perform certain AER online functions, such as view or lodge AERs on behalf of a practitioner (delegated by the practitioner)

Practitioner user

  • Practitioner users can only be registered by AFSA
  • A trustee, person with overall management responsibility (POMR) or debt agreement administrator (practitioner) can:
    • Perform all AER online functions for their own practitioner account
    • Authorise users associated to their practitioner account to perform certain AER online functions, such as view or lodge AERs on behalf of a practitioner
  • Create employee users for their practitioner firm.

 

Forgotten usernames/passwords

If you access AER Online using a username and password, you can regain access to your account if you have forgotten your username or password.

To have your username sent to you:

  • on the AER online login screen, click the Forgot username? link next to the login button.
  • enter the email address associated to your account.
  • click the Recover button.

If the email supplied matches the email associated to your account an email will be sent to your registered email address containing your username.

You can also see your organisation’s Admin user or someone whose account has authorisation to manage your practitioner firm’s user accounts, to ask them to confirm your username or email associated to your account.

If you do not receive an email, the entered email address may be incorrect, registered email address no longer current or your account has been locked (disabled).

To reset your password:

  • on the online services login screen, click the Forgot password? link next to the login button
  • enter your registered username.
  • click the reset button.

An email will be sent to your registered email address containing a link to nominate a new password. If you do not receive an email, the entered email address may be incorrect or registered email address no longer current.

 

Locked accounts

Regain access to your account if your account has been locked. Your online account will be automatically locked after three unsuccessful attempts to log in or if your practitioner firm's Admin user has disable your account.

To have your account unlocked:

  • contact your organisation’s Admin user
  • if you are an Admin user or practitioner who is not associated to a firm, please complete the Incident report form.

 

Supported browsers

AFSA recommends using the following browsers for AER Online:

  • Microsoft Internet Explorer 9, 10, 11
  • Chrome
  • Android
  • Firefox
  • Safari
  • Mac
  • iPad
  • iPhone.