Debt agreements online FAQs

Frequently asked questions (FAQs) about debt agreements online for insolvency practitioners and creditors.

Do I need to use DA online to lodge debt agreement submissions?

Yes, all debt agreement forms from practitioners and creditors must be submitted to AFSA via the DA Online portal or business-to-government (B2G) channels.

How do I log in?

Options to log in to our online portal include:

  • AUSkey
  • myGov
  • existing Annual Administration Return (AAR) account
  • username and password accounts


AUSkey is a free a secure login that identifies you when you use participating government online services on behalf of a business.  More information about AUSkey is available at


If you have an ABN, you can use myGov to access debt agreements online. myGov is a simple and secure way to access government services.

To use this, add your ABN to your myGov account through Manage ABN Connections. ABN Connections allows you to connect one or more Australian business numbers (ABNs) you are authorised to act on behalf of to your myGov account.  Once you have connected an ABN/s to your myGov account with Manage ABN Connections, you can use your myGov username and password to securely log in to our online service.

More information about Manage ABN Connections is available at

Existing AAR account customers

If you already have an account for AAR online, you can login to Practitioner AAR online services to access debt agreement services.

Username and password accounts

If the above options are not suitable, please debtagreementservice [at] (contact us) to create a username and password account for you.

Can I have more than one user account for my organisation?

You can have as many accounts as you like. There is no limit to the number of users logging in at the same time.

The administrator of your organisation can manage and grant access to additional accounts for your team.

What if I can’t finish a form and need to come back to it later?

You are able to save and exit your form at any time, returning later to complete it.

Can I work on a form started by another user?

If a user within your organisation has completed and previewed a form, it can be edited by another user. The form would be locked by the second user until it is again completed and previewed.

You are unable to edit a form another user within your organisation previously saved or submitted. You can however, copy those forms using the unique Form ID.

How do I know if my form has been successfully lodged?

Once you’ve successfully submitted a debt agreement form, you will be directed to a confirmation page with a form reference number. From this page, you can also save a PDF copy of your document to your device.

If you don’t see this page, your form may not have been submitted.

How long will it take to process my forms?

Once you’ve lodged your form online, we will review it within 1-5 business days. If your submission is urgent, please debtagreementservice [at] (contact us).

How to lodge a debt agreement proposal to claim without lodgement fee where the Official Receiver has granted a free resubmission?

To lodge a debt agreement proposal that is eligible for a free resubmission, you will need to take note of the form ID for the previously returned proposal. Select ‘Copy a form’ from the online dashboard and enter the previous form ID. Select the ‘Resubmit a returned form’ checkbox.

You will then be able to edit the copied form to amend any errors that the previous submission contained. When you submit, DA Online will link the two proposals and you will not be required to pay for the second submission.

How do I notify AFSA if we were not included as a creditor?

To notify us that you were not disclosed as a creditor on a debt agreement, you need to login to debt agreements online and select ‘Lodge claim and vote’ form from the online dashboard.

You can use this form at any time; during or after the voting period has ended.

How do I notify AFSA if we have purchased or been assigned a debt that is included in a debt agreement?

All debt agreement proposals accepted for processing from 22 January 2018 include a liability key that is unique to each liability in a proposal.

You will need to obtain this voting key from the creditor that was originally listed in the proposal. You can then log in to debt agreements online and select ‘Lodge claim and vote’ from the online dashboard and claim the debt using the liability key.

You can use this form at any time; during or after the voting period has ended.

What is a liability key?

A liability key is a unique number that is assigned to each liability within a debt agreement. The liability key can be used by debt purchasers or assignees to claim in the debt agreement and to advise AFSA of the change in creditor details.

My creditor correspondence has changed. Why haven’t I received a claim and vote form?

From 22 January 2018, debt agreement correspondence to creditors changed. We no longer provide a claim and vote form for you to complete and return to us by email.

The correspondence now includes a link to our online portal and information about lodging your vote online. We encourage you to use our online portal; however, you may locate the claim and vote form on our website, if necessary.

I have forgotten my username. How can I recover this?

  1. Click on the Forgot username? link next to the sign in button.
  2. Enter the email address for your account and click Recover.
  3. An email will be sent containing the username.

I have forgotten my password. How can I reset this?

  1. Click on the Forgot password? link next to the sign in button.
  2. Enter the username for your account and click Reset.
  3. An email will be sent containing a link to reset your password.

My account has been disabled. How can I have my access re-enabled?

Your account will be disabled after three incorrect login attempts. You will need to ask your Administrator user to enable your access again.            

What if I need technical assistance?

Please complete the debt agreements online support form.