Debt Agreements Online FAQs

Frequently asked questions (FAQs) about Debt Agreements Online for insolvency practitioners and creditors.

How do I log in?

Options to login to our online portal:

  • AUSkey
  • myGov
  • Existing Annual Estate Returns (AER) account
  • Username and password accounts

AUSkey

AUSkey is a free a secure login that identifies you when you use participating government online services on behalf of a business.  More information about AUSkey is available at https://abr.gov.au/AUSkey

myGov

If you have an ABN, you can use myGov to access Debt Agreements Online. myGov is a simple and secure way to access government services.

To use this, add your ABN to your myGov account through Manage ABN Connections. ABN Connections allows you to connect one or more Australian business numbers (ABNs) you are authorised to act on behalf of to your myGov account.  Once you have connected an ABN/s to your myGov account with Manage ABN Connections, you can use your myGov username and password to securely log in to our online service.

More information about Manage ABN Connections is available at https://abr.gov.au/General-information/Manage-ABN-Connections.

Existing AER account customers

If you already have an account for AER online, you can login to Practitioner AER online services to access debt agreement services.

Username and password accounts

If the above options are not suitable for your organisation, please debtagreementservice [at] afsa.gov.au (contact us) to create a username and password account for you.

Can I have more than one user account for my organisation?

You can have as many accounts as you like. There is no limit to the number of users logging in at the same time.

The administrator of your organisation can manage and grant access to additional accounts for your team.

What if I can’t finish a form and need to come back to it later?

Yes, you can save your form and exit at any time.

You are unable to edit a form that another user within your organisation previously saved or submitted. You can however, copy those forms using the unique Form ID.

How do I know if my form has been successfully lodged?

Once you’ve successfully submitted a debt agreement form, you will be directed to a confirmation page with a form reference number. From this page, you can also save a PDF copy of your document to your device.

If you don’t see this page, your form may not have been submitted.

How long will it take to process my forms?

Once you’ve lodged your form online, we will review it within 1-5 business days. If your submission is urgent, please debtagreementservice [at] afsa.gov.au (contact us).

How do I notify AFSA if we were not included as a creditor?

To notify us that you were not disclosed as a creditor on a debt agreement, you need to login to Debt Agreements online and select ‘Lodge claim and vote’ form from the online dashboard.

You can use this form at any time; during or after the voting period has ended.

For technical assistance with Debt Agreements online, please complete the Debt Agreements online support form.