Users will have their access locked after five incorrect attempts to log in.
To unlock, reset your password with the Forgot password? option.
Click the Forgot username? link next to the Sign in button.
Enter the email address for your user.
An email will be sent containing the username.
Click the Forgot password? link next to the Sign in button.
Enter the username.
An email will be sent containing a link Click here to choose a new password.