Create a Bankruptcy Online account

This page has information on how to create an account on the Bankruptcy Online portal so you can complete the Bankruptcy Form. It also gives you information on how to complete your proof of identity checks.

How to create an account

You’ll need to create a Bankruptcy Online account to access and submit your Bankruptcy Form.

Step 1: Go to AFSA Bankruptcy Online portal

Step 2: Register by entering your full name and email address. Select next.

Step 3: AFSA will send you an email to your registered email address with a verification code. If you don’t see this, check your email’s Spam or Junk folder.

Step 4: Enter the verification code on the registration screen within 30 minutes. Select Verify.

Figure 1 Bankruptcy Online verification code screen.

Step 5: Enter a password and then re-enter password.

Step 6: Select and answer three secret questions

Note: These secret questions will be used to reset your account and verify you as the account holder. Please ensure you remember your answers.

Step 7: Read and agree to the terms and conditions. Select register.

To complete the registration, you then need to complete a proof of identity check.

Complete your proof of identity check

AFSA uses the Australian Government Identity Matching Services to help you prove who you say you are. Learn more about IDMatch

To complete your proof of identity check online, you will need two of the following proof of identity documents;

Proof of Identify Documents

Australian driver's licence

Australian Passport

Australia Visa

Birth Certificate

Change of Name Certificate

Citizenship Certificate

Marriage Certificate
(Note: Queensland marriage certificates are not currently accepted)

Medicare Care

Step 1: Once you have decided which two proof of identity documents you will use, select the “Complete proof of identity check” button.

Figure 2 Bankruptcy Online complete proof of identity check.

Step 2: Select the first document type you are using and select next step.

Step 3: Enter the information from your document and select verify.

Step 4: Repeat steps 2 and 3 for your second document type and select verify.

Step 5: Once you have successfully verified two documents, you have completed your proof of identity check.

Note: If you fail to verify a proof of identity document after three attempts your account will lock that proof of identity document. You can use another proof of identity document or you can contact us to unlock your account.

If you’re unable to complete the proof of identity check online, you can contact us for help or you can see the guide Submitting a Bankruptcy Form offline for more information.