Creating an Insolvency Services account

This page has information on how to create an Insolvency Services account. It also gives you information on how to complete your proof of identity checks.

An Insolvency Services account will allow you to:

  • Access the form and apply for temporary debt protection
  • Access and lodge the Bankruptcy Form 

How to create an account

Step 1: Go to AFSA Insolvency Services portal

Step 2: Register by entering your full name and email address. Select Next.

Step 3: AFSA will send you an email to your registered email address with a verification code. If you don’t see this, check your email’s Spam or Junk folder.

Step 4: Enter the verification code on the registration screen within 30 minutes. Select Verify.

Figure 1 Insolvency Services verification code screen.

Step 5: Enter a password and then re-enter the password.

Step 6: Select and answer three secret questions

Note: These secret questions will be used to reset your account and verify you as the account holder. Please ensure you remember your answers.

Step 7: Read and agree to the terms and conditions. Select Register.

To complete the registration, you then need to complete a proof of identity check.

Complete your proof of identity check

At the moment, AFSA's proof of identity check can only be done on a desktop computer. It is not available on mobile devices. We apologise for any inconvenience caused while we work on making our services more accessible. 

AFSA uses the Australian Government Identity Matching Services to help you prove you are who you say you are. Learn more about IDMatch

To complete your proof of identity check online, you will need two of the following identity documents;

Identity Documents

Australian driver's licence

Australian Passport

Australian Visa

Birth Certificate

Change of Name Certificate

Citizenship Certificate

Marriage Certificate
(Note: Queensland marriage certificates are not currently accepted)

Medicare Card

Step 1: Once you have decided which two identity documents you will use, select Complete proof of identity check.

Figure 2 Insolvency Services complete proof of identity check.

Step 2: Select the first document type you are using and select Next step.

Step 3: Enter the information from your document and select Verify.

Step 4: Repeat steps 2 and 3 for your second document type and select Verify.

Step 5: Once you have successfully verified two documents, you have completed your proof of identity check.

Note: If you fail to verify an identity document after three attempts your account will lock that document. You can use another document or you can contact us to unlock your account.

If you’re unable to complete the proof of identity check online, you can contact us for help or Submit a Bankruptcy Form offline or Lodge a TDP form.