Insolvency Services support

 If you've decided to apply for bankruptcy or temporary debt protection you need to submit your application online using the Insolvency Services portal.

If you’ve been made bankrupt by a creditor, you'll also need to submit a Bankruptcy Form online.

To do this, you’ll need to:

Once you’ve submitted your form online, you can log in to your Insolvency Services to check whether your form has been accepted.

Follow the steps below to get started.

Create an Insolvency Services account

To complete your bankruptcy or temporary debt protection (TDP) form, you’ll first need to create an Insolvency Services account.

To create an account, you’ll need your proof of identity documents to verify your identity.

Once your account is created, you will be able to access and submit a Bankruptcy Form or TDP application. Creating a Insolvency Services account does not mean you have formally commenced any insolvency application process- this does not happen until you submit your form to AFSA.

For more information see Creating an Insolvency Services Online account.

The following information is to help you apply for bankruptcy online. If you’re not able to apply for temporary debt protection online contact us for assistance. See Lodge a temporary debt protection form for more information about how to apply.

How to complete the Bankruptcy Form

Once you’ve completed your identity check, you can download a copy of the Bankruptcy Form to fill in.

To complete the form you’ll need details such as:

  • income
  • assets
  • employment
  • bank details and
  • the debt you owe to creditors.

Once you have downloaded the form you can fill it on your computer or device.

You must open and save the Bankruptcy Form using Adobe Acrobat Reader. If you complete the form in a web browser (such as Chrome) your information may not be saved. You can download the latest version of Adobe Acrobat Reader for free from the Adobe website.

If you need more room to complete any of the questions within your Bankruptcy Form, you can download additional pages from Additional Pages - Bankruptcy Form.

If needed you can save the form as you go and return to it later. Any unsaved information may be lost.

For more information, including examples of what a completed application looks like see Completing the Bankruptcy Form.

What to do if I can’t submit the Bankruptcy Form online?

If you can’t complete your identity verification and application online, contact us to request a copy of the form.

For more information on how to submit the form offline, including how to have your identity verified in person, see Submitting the Bankruptcy Form offline.

Completing the Bankruptcy Form on someone’s behalf

In particular circumstances, a person can complete the Bankruptcy Form on behalf of someone else only if the applicant is:

  • blind, partially sighted, illiterate or partially literate
  • non-English speaking or
  • physically unable to complete the form.

This process doesn’t apply to registered insolvency practitioners or financial counsellors that are simply assisting someone with the bankruptcy process.

For more information see Complete the Bankruptcy Form on behalf of someone else

Making a joint bankruptcy application

If you are applying for bankruptcy jointly with someone else, or you're applying with a partner of a business, you will not be able to lodge online as your forms will need to be sent together. 

You and the other person you're applying with should still complete the new Bankruptcy Forms as paper applications and post them to AFSA. For more information about this process see Submitting the Bankruptcy Form offline

If you are the only partner of a business applying for bankruptcy you can use Insolvency Services to submit your Bankruptcy Form.