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Figure 7: Total phone enquiries 2017–18: Phone enquiries, total: 114,062 (2016–17: 121,544), average per day: 450 (2016–17: 482); Total email enquiries 2017–18: 133,278 (2016–17: 83,076); Complaints about insolvency services: 50 (2016–17: 96); Complaints