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Normally only Australian citizens are eligible for employment, although non-citizens may be appointed where they are prepared to take necessary steps to seek citizenship as a condition of employment. To satisfy character requirements all AFSA employees must undergo a police records check.
Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.
AFSA seeks a vibrant, client-focused and highly organised individual to oversee the ongoing training and development of frontline service delivery staff at the National Service Centre. You will effectively engage and collaborate with stakeholders to understand business needs and prioritise training opportunities.
Not only will you play an active role in designing and developing training resources, you will also be facilitating a range of training sessions covering the use of the agency’s systems, customer service skills, legislation and policy.
A vocational qualification in Learning and Development, and/or significant demonstrated experience in Learning and Development is essential.
Manages priorities, evaluates work progress and flexibly responds to change to deliver timely and quality outcomes, working to agreed objectives, procedures, timeframes and assigned resources.
Manages difficult client situations, soliciting feedback to improve service and responds to requests for service/assistance to achieve individual Key Performance Indicators (KPI’s) and support team in peak workflow periods by overseeing and assisting incoming customer interactions
Oversees team outputs in terms of quality and service delivery providing feedback, coaching and suggestions for process improvements and team development. Develops detailed written work instructions, processes and guidelines.
Applies knowledge of relevant terminology, liaises with a variety of stakeholders, interprets and conveys complex instructions and procedures and prepares detailed correspondence, guidelines and reports.
Uses specialised knowledge and expertise to develop, implement and coordinate fit for purpose training resources and programs to support the learning requirements of internal and external stakeholders.
The application is the tool that the selection committee will use to shortlist applicants.
Your application must include:
Covering letter, no longer than two pages, that considers the key responsibilities and essential capabilities of the position and states the following:
4. State the position title and location in the subject line and email: recruitment [at] afsa.gov.au
Applications must be submitted no later than 29 March 2018.
A selection decision may be made on the basis of your application only. If interviews are conducted, it is anticipated that they will be held in the week commencing 9 April 2018. A telephone interview may be conducted in the first instance. Candidates may also be required to undergo psychometric and/or work sample testing as part of this selection process.
We encourage applications from Indigenous Australians, peoples from culturally diverse backgrounds and people with disabilities. We are committed to providing a working environment that values diversity and supports staff to reach their full potential.
If you are an applicant with a disability or other special needs, please contact the Disability Access Coordinator on (02) 8233 6999 to discuss any requirements that may assist you in your application.
Thank you for your interest in this position.
© Commonwealth of Australia 2016
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