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Please note that this opportunity is open only to Australian Citizens.
The successful applicant must have, or be willing to undergo a security clearance to the level of Baseline Vetting as a condition of employment.
To satisfy character requirements all AFSA employees must undergo a police records check.
Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.
About the Role
AFSA seeks a client-focused and experienced Service Desk Analyst who will provide responsive and reliable ICT client support and service as a member of the IT Service Desk Team. You will be part of a geographically dispersed Service Desk, working collaboratively to ensure a quality outcome for all clients.
We are looking for someone with experience working within a corporate IT environment, with a broad understanding of PC hardware and software systems, audio-visual technologies and the elements that comprise an IT infrastructure.
You will be able to demonstrate:
Strong client-focused approach;
Knowledge and experience in the following will be highly regarded:
AFSA supports a family-friendly work environment with access to a range of facilities and activities to support wellbeing. AFSA actively promotes workplace flexibility, with various working options to support your family commitments and personal interests.
For more information about this role please refer to the Selection Document, “SD – APS 4 Service Desk Analyst, Melbourne”, attached above.
The application is the tool that the selection committee will use to shortlist applicants.
Your application must include:
Applications must be submitted no later than Sunday, 18 November 2018.
A selection decision may be made on the basis of your application only. If interviews are conducted, it is anticipated that they will be held in the week commencing 26 November 2018. A telephone interview may be conducted in the first instance. Candidates may also be required to undergo psychometric and/or work sample testing as part of this selection process.
We encourage applications from Indigenous Australians, peoples from culturally diverse backgrounds and people with disabilities. We are committed to providing a working environment that values diversity and supports staff to reach their full potential.
If you are an applicant with a disability or other special needs, please contact the Disability Access Coordinator on (02) 8233 6999 to discuss any requirements that may assist you in your application.
Thank you for your interest in this position.
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Supporting better outcomes for consumers, business and the community.